Important Updates | Stoned Affection
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Important Updates

If you are ordering during Market Night / Shop Update/ 1st of the month
Please allow up to *10 working days* for your dispatch email. I get a high volume of orders during this time and need to manage my postage trips appropriately and safely. Orders placed outside of the update will be integrated into my postage trips as normal.

🦋 March 25th 2022

Hello all,

A quick message to say that UK P&P Costs on Small Parcels has slightly increased - for example all homewares, frames, domes etc. You will see the amount before you checkout. All UK orders are sent 1st Class Signed For via Royal Mail. I try to keep my costs as close as possible to the price of Postage & Packaging.

There has also been an increase in the Postage & Packaging to the USA for the same reason.

Lots of Love,
Stoned Affection

🦋 December 1st 2021 🎄

Some info related to Christmas delivery and recommended posting dates.

Please take these dates as guides only.

I cannot be responsible for late parcels as things are so very unpredictable in our society and mailing system already - 2021 brought on lots of changes with Royal Mail, especially to international orders - so it's best to be prepared as soon as possible with your gift planning! There have been lots of struggles with transit and delivery drivers - new VAT and customs charges, and a whole lot of other random chaos that I expect lots of christmas pressies will only add to, haha.

I will do my upmost to ensure your orders are in the postal system ASAP from the date you have ordered them, but I cannot confirm your packages will get to you before Christmas.

I will be popping daily to the Post Office on the run up to the 25th until I physically can't - this year they will be accepting parcels right up to Christmas Eve! 

Last recommended posting date - Friday 17th December

Last recommended posting date - Friday 3rd December

Your orders will need to be submitted before these dates to ensure I can post them on time.
More details can be found HERE on the Royal Mail website.

Lots of Love,
Stoned Affection

🦋 July 1st 2021

Hello EU Customers,
The final stage of Brexit has arrived, and with it brings the impliment of VAT charges on all orders into the EU from the UK, rather than just orders with a value of €22-€150.
There have been many platforms that have integrated these costs into their technology (Etsy, Ebay etc) however as Stoned Affection is a stand-alone e-commerce website hosted via BigCartel instead of a marketplace platform, I must tackle things in a different way for now.
Until there is sufficient support online for businesses like mine to guide me through the steps to add VAT costs onto your orders at checkout, I will be using the Delivered Duties Unpaid (DDU) method. This means that your VAT and customs charges will be applied once your order enters your country, and you will have to pay it before your item is released to you - instead of paying it when checking out on my website. You will be notified of these charges by your relevant shipping handler, and these items will not be shipped to you until these fees are paid. The VAT charges and fees vary depending on which country, and at the discretion of each country.
I expect that this new step in ordering from the UK will not come without complications, and I understand if it means you no longer wish to order from me - but I will be so sad to see you go!
I am constantly learning and trying to figure out the best solutions possible for my EU customers. If you have any queries, please let me know.

You can find out more information on the Royal Mail website HERE.

🦋 January 7th 2021

Hello EU Customers,

Brexit has arrived, and this has sadly caused some important changes with shipping.
As well as increased shipping costs, orders with a value between €22-€150 may now be subject to customs clearance/handling fee when arriving at the border. Orders over €150 may also be subject to a VAT charge on top of this. You will be notified of these charges by your relevant shipping handler, and these items will not be shipped to you until these fees are paid. Luckily orders under €22 are not included in these fees. It is at the discretion of each country and the charges cannot be predicted or determined by myself. This is completely out of my hands I'm afraid.

You can find out more information on the Royal Mail website HERE.

🦋 January 1st 2021

Hello everyone,

Shipping to all countries has now been re-instated. Please be aware that there are new forms and systems in place due to Brexit that may add a slight delay onto shipping times.
The postal service is still open as a key part of our society, however the social distancing measures and restrictions are continually strict.
Please be patient with delivery times - I am doing my upmost to get orders out as quickly as I can, in the safest way for myself and others. It is just me running the shop with no help. I walk to my local post office and don't drive, so I carry as much as I can manage, and sometimes do several trips a day.

UK Royal Mail is operating with delays and unpredictable delivery times after a hectic Christmas.
International orders are delayed due to COVID-19 halting shipping over new year. USPS are experiencing extreme delays.

If anyone has any worries, queries or needs someone to talk to - please feel free to email me, or contact me via the social links at the bottom of the website. 

Take care & stay safe.
Lots of love
Susan xo