hi! FAQ | Stoned Affection
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FAQ

What happens after you order?
How are Items Packaged?
Custom Orders
Item Care
Payment
Shipping Prices
Shipping Times
Delivery within the UK
Delivery Overseas
Replacements & Returns
Missing Items


What happens after you order?
All products listed in the shop section of the website are ready-made and available for delivery. You will recieve a notification email saying your payment was successful, and a recap of what you have purchased. I will recieve a notification of your order too.
I only send parcels to the address recieved so I cannot be responsible for items lost in the post due to the wrong address being given.

How are Items Packaged?
• Jewellery and small flat items are lovingly packaged, and sent in a C5 letterbox-size corrugated cardboard box.
• Items larger than the above, fragile items, mounts and frames are sent in an aptly sized corrugated cardboard box. The items are bubblewrapped, and surrounded tightly by biodegradable packing peanuts. The package will be labled clearly with FRAGILE stickers on the outside of the packaging.
I am gradually doing my best to have completely recyclable packaging! Everything I use bar the bubble wrap, cello packets & sellotape is recyclable. The bubble wrap & cello packets can be reused.

Custom Orders
I'm happy to take requests for custom orders! If you require something special or different from the shop, and believe I can help you to bring it to life, please email me at stonedaffection@live.com. Through communication we can both work to producing your ideal item. I have access to a wide variety of insects, papers, natural materials, jewellery findings etc. Send me an email or a message on Facebook/Instagram and we can discuss your ideas!

Item Care
A lot of items on the website are fragile and easy to damage. I would advise keeping them dry, well looked after and cared for. Try to keep jewellery featuring natural materials away from long periods of bright sunlight and strong perfumes as they will warp and lighten. Mounts and framed specimens should be displayed in a light place, out of direct sunlight and away from moisture & damp. Keep away from pets and children (or supervise them!) If you would like more advice on how to care for your items, please email stonedaffection@live.com.

Payment
Stoned Affection uses Paypal & Stripe(NEW to 2020) to carry out transactions. This covers most major card types i.e Visa, American Express, Mastercard etc.
Stripe accepts all card payments. You can use your PayPal account to pay, and PayPal also offers the option to pay through them even if you do not have a account. If you have any issues with this, please don’t be afraid to contact me by emailing stonedaffection@live.com. You must pay for your item at the time of purchase. I do not accept cheques or concealed cash payment for orders.
All prices will be shown converted to your own currency during the checkout process. Currency rates are provided correctly and accurately at the time of purchase.
If you have any questions about currency conversion, please email stonedaffection@live.com.

Shipping Prices
Choose your country in the Basket to add your basic shipping cost.
Basic postage in the UK for small items is £3. Each additional item is 10p.
Basic international postage for small items is £6. Each additional item is 10p.
When ordering Taxidermy or Entomology, please note an extra shipping cost will be applicable due to the weight, and added care taken to protect the fragile nature of the item. These items are sent via Tracked & Signed International as standard.

Shipping Times
Stoned Affection is based in England, UK. I do the post office run a couple of times a week, or more frequently around holiday periods/market nights. Here are estimations of the delivery times from this location:
• UK - 3 to 5 working days
• Europe - 5 to 15 working days
• USA and Canada - 5 to 15 working days
• Rest of the World - 5 to 28 working days
Due to the nature of some items, customs may require checking them, so please use the above as a rough guideline. If it is a worry to you, please email stonedaffection@live.com, and I will try to help you with your queries!

Delivery within the UK
Items are posted First Class Signed For Post. This ensures that you and I will know the journey of your order in it’s delivery process.
After your item has been posted you will recieve an email to let you know it’s on the way. If you require the tracking number, please reply to the confirmation email.

Delivery Overseas
All small items ordered from overseas are sent via Standard International mail. Larger items are sent via Tracked & Signed For International mail.
After your item has been posted you will recieve an email to let you know it’s on the way. Standard International Post has no ability for tracking. If you require the tracking number for a larger item, please reply to the confirmation email.

Replacements & Returns
I package all items with love and care, however sometimes accidents can happen. If your item arrives to you in a broken or damaged state, please take a photograph and email it to stonedaffection@live.com with your full name and order details.
I will try to resolve the problem in the best way possible.
I offer a repair service on insect frames at the cost of 1st class recorded postage back to myself, the item must be in the original packaging and sent securely. If the item returns in a worse state than the photograph originally sent (sometimes it happens!), a solution will be discussed.
As most items are unique there are times when a replacement will not be available.
Jewellery & Accessories can be returned within 30 days in the UK or 60 days International. When the item arrives safely, a refund will be issued. If you need to return an item, please email stonedaffection@live.com and I will provide an address.
Stoned Affection does NOT accept returns of undamaged fragile items due to the possibility of damage in the post due to incorrect packaging methods.

Missing Items
Sometimes due to unknown reasons an item can go missing along the postal journey. I send all UK mail via Signed For delivery to avoid this happening. International orders are slightly different, as Tracking only applies to larger/fragile items. If your item still has not arrived after 60 days, please email stonedaffection@live.com with your full name and order details.
I will try to resolve the problem in the best way possible. As most items are unique there are times when a replacement will not be available, and so a solution will be discussed.